ClaimTec is an enterprise software engineering and applied AI firm based in Johannesburg. We deliver mission-critical platforms, AI solutions and complex systems integration for banks, insurers, fintechs and operations-heavy enterprises — accelerating digital transformation without compromising on compliance, scale or operational reality.
↳ We take care of it all — so you can focus on growing your business.
Four core capability areas, delivered by senior engineers and architects. We work hands-on, ship to production, and stay accountable for every system we deliver — from solution design through ongoing support.
Custom platforms, legacy modernisation and line-of-business systems engineered for scale, security and regulatory compliance. Built on Microsoft Azure with independent deployments per client — designed to replace ageing infrastructure and unlock measurable productivity gains.
Production-grade AI implementations that deliver measurable ROI — intelligent document processing, decision support, fraud detection, customer-experience automation and AI-augmented operations. Designed for governance, auditability and total cost of ownership, not demos.
Bi-directional integration across Salesforce, ServiceNow, SAP, banking cores, telephony and partner ecosystems. We unify fragmented data, eliminate manual handoffs and connect the systems your business depends on — without disrupting the operations they support.
Architected to satisfy SOC 2, HIPAA, PCI DSS and POPIA requirements — with independent per-client deployments, real-time data-privacy monitoring, row-level security and audit-grade logging built in from day one. Pre-empt regulator findings and satisfy enterprise vendor risk assessments.
Advisory engagements that sit alongside our delivery work — IT strategy, cloud architecture, security posture, disaster recovery on one side; software licensing agreements, legal project management and IT compliance on the other. The same senior team that builds your platform can help you make the decisions that surround it.
Five recent applied AI engagements where artificial intelligence moved a real business metric — not a proof-of-concept, not a slide deck. Full references, architecture detail and ROI breakdowns available on request for serious engagements.
Inbound claim correspondence — email, attachments, free-form requests — routed to the correct department, ticket type and assigned agent automatically. Replaced a brittle hard-coded keyword map with a dynamic, learnable router that handles ambiguous and multi-issue messages. Built around the bank's existing CRM with full audit trails.
A vendor onboarding and lifecycle platform with signal-based fraud detection across banking details, addresses, directors, and historical claim involvement. Duplicate vendors automatically linked across records. Investigators see a ranked queue with explainable evidence per flag — not a flat list.
ID documents, payslips, bank statements and supporting affidavits parsed into structured records that drop into the underwriting engine. The system flags inconsistencies — name mismatches, suspicious dates, image manipulation indicators — before a human ever opens the file. Decisions arrive at the underwriter pre-organised, not pre-decided.
Live and post-call infrastructure that captures the call, summarises the intent, drafts the case note, and scores the interaction against the assurance rubric. Supervisors review exceptions instead of recordings. The case note that used to take 90 seconds now takes 12 — the operator approves rather than authors.
Settlement releases, legal-fee line items, and remittance advices reconciled against bank statements with an AI assistant that proposes matches, surfaces variances and queues genuinely ambiguous items for a human. The reconciliation team reviews by exception; the platform handles the long-tail of clean matches end-to-end.
Beyond bespoke engagements, ClaimTec has built three production-grade applications now running in customer environments. Each is multi-tenant ready, Azure-hosted and engineered to integrate with the systems you already run.
Streamlines the end-to-end claims process for insurers — automating data entry, document management and case routing with real-time visibility into every claim's status. Replaces manual intake with structured workflow, audit trails and operational reporting.
A modular mobile platform that consolidates multiple value-added service providers — vehicle services, insurance value-adds, product upgrades — into a single customer-facing interface. One app, one experience, many providers behind the scenes.
An insurance video assessment application that enables insurers to assess claims and inspections via live video — eliminating the cost, delay and logistics of in-person assessments. Field operations move from days to minutes.
Multi-year delivery experience in banking, insurance, assistance and fintech — combined with engineering principles that transfer cleanly into any complex enterprise. If your problem is integration, workflow, AI in production, or compliance, we have likely solved a version of it before.
Vehicle & asset finance, claims processing, customer servicing platforms and core banking integration for Tier-1 banks.
Motor, household and commercial claims management; vendor lifecycle; releases, recoveries and fraud detection at scale.
Roadside, medical & concierge assistance — call ops, dispatch, partner network.
Underwriting workflow, KYC/AML pipelines, partner integrations, payments rails.
Healthcare operations, retail, logistics, manufacturing, professional services, public sector — the technical work is recognisable: integrate the systems, automate the workflow, apply AI where it actually moves a number, keep it operable. If that describes your problem, we should talk.
We hold formal partnerships and certifications across the platforms our clients depend on — and we will tell you honestly when the right answer is something else entirely.
Direct licensing, billing and tenancy management for Microsoft cloud across our client base. We act as the commercial and technical layer between the platform and the enterprise — not a reseller, an operator.
We publish solutions to the Microsoft commercial marketplace — packaging our IP and client-tailored systems for procurement through the channels enterprise buyers already use.
Architecture, deployment, hardening and run-state support across Azure — from App Service and Functions to AKS, Cosmos, Service Bus, and the data platform. Production-graded, observability-first.
Bi-directional integration, custom object modelling, Apex and Flow development, and the integration plumbing that connects Salesforce to core banking, claims and ops systems. Production sandboxes managed end-to-end.
ITSM, ITOM and custom workflow development on the ServiceNow platform — with the same integration-first mindset we bring to every enterprise stack. Built to fit operations, not the other way around.
We partner deeply with the platforms our clients run on — but we are not paid by them. Our recommendations are driven by the engineering outcome, not by a vendor incentive. The right tool wins. Always.
Most of our clients have been with us for years. The reason is structural: how we scope, deliver, and stay accountable from day one. Engagements are designed to de-risk procurement, protect your IP and prove value before commitment.
A short, intense engagement — typically 2 to 4 weeks — where senior engineers map the existing landscape, surface the real constraints, and produce an architecture decision record you can take to your exco.
One thin, vertical slice into production. We deploy something real, with monitoring and rollback, against a metric that matters to the business. Pilots are scoped to weeks, not quarters.
A dedicated, named team — usually two to four engineers — operating in two-week cycles with direct access to your product and operations leadership. No layers, no account managers in between.
Documentation, runbooks, and optional transition to your internal team. We measure success by how operable a system is six months after the engineers move on, not by how impressive it looked at launch.
The person leading the engagement is the person writing production code. This is not a story — it is the operating model.
Dineshan founded ClaimTec in May 2021 and has grown the firm into a team of 25+ engineers delivering enterprise platforms and applied AI to Tier-1 banks, leading insurers and high-growth fintechs across South Africa. He remains hands-on across every engagement — personally architecting solutions, writing production code and shipping into client environments. His operating principle is direct: the industry changes, the engineering discipline does not.
Beyond ClaimTec, Dineshan serves as CTO and Co-Founder of a regulated bridging-finance fintech, and writes on applied AI in the enterprise, emergent multi-agent systems, and the realities of taking AI from prototype to regulated production.
↳ 25+ engineers · Johannesburg
Architects and owns end-to-end platform builds. Bridges product, ops and engineering. Reviews every architectural decision before it ships.
Database design, API surfaces, business-rule engines. The people who keep performance honest at scale and write the migrations no-one wants to.
Designs and ships LLM workflows, retrieval pipelines, classification and document understanding into regulated production environments.
Salesforce, ServiceNow, banking core systems, partner APIs. The plumbing specialists who make bi-directional sync actually reliable.
React, Next.js, Angular, internal tools and customer-facing surfaces. Focus on operator UX in high-volume environments — speed and clarity, not flash.
Azure, Cloudflare and Supabase infrastructure. CI/CD, observability, incident response, and the discipline of keeping production boring.
Test automation, release gates, regression suites against multi-tenant client environments. The function our clients feel the absence of, instantly.
Single point of contact per engagement. Translates between operations leadership and the engineering team. Owns commitments and timelines.
25+ developers across Python, JavaScript, .NET and PHP, supported by 6+ QA engineers, a dedicated project management team and an in-house support function — engineering depth designed to deliver and sustain enterprise platforms end-to-end.
Whether you have a defined RFP, an emerging brief, or just a hard problem you would like a second opinion on — start a conversation. We will be candid about whether ClaimTec is the right partner, and if we are not, we will point you to who is.